FREQUENTLY ASKED QUESTIONS
BONUS QUESTION: What are we doing in response to COVID-19?
Glad you asked! While we were shut down in accordance with state and local regulations, we used the time to figure out a way to provide players a safe and hygienic way to escape once we opened again. So here’s what we’re doing to keep our gamers safe:
- We only allow 10 people in the building to play a game at any given time
- All bookings are private, ensuring you know who you’re playing with
- All staff is required to wear a mask
- All rooms will be extensively sanitized after every game
- Escapees will no longer wear jumpsuits in the Prison Break game
- Wearing handcuffs in Prison Break is optional
1. What is an escape room?
An escape room at Zero Hour is a fully immersive adventure game. Players enter a themed room and use elements of the room to solve puzzles and riddles to complete a mission or “escape” the room before time runs out. Teamwork, creative thinking, and a team with a diverse skill set is critical to successfully completing the mission!
2. How many people do I need to play?
Just you! Each game can have up to 8-10 people, depending on the escape room game you play. Note that Mad Tea Party requires a minimum of 2 to play. If your group doesn’t grab all of the tickets for a particular time, you’ll join forces with other escape artists to round out the game. Remember, the more brains, the merrier!
3. Are escape rooms good for groups?
Zero Hour Escape Rooms is GREAT for groups! Whether you are booking a Minneapolis Party Bus outing or a group escape experience for you and your coworkers, Zero Hour would love to show you a good time.
If you are booking for a group larger than 10, please call us to make the reservation.
4. Are there age requirements? What games are best for kids?
All of the Zero Hour Escape Rooms in Minneapolis are open to those eight and older. Kids under 14 must be accompanied by at least one adult. Two adults are required for all Mad Team Party games.
Prison Break and Mad Tea Party are the most popular rooms for kids, though young players have a blast in all of our rooms.
Kids under 8 play for free.
5. Do I need any prior puzzle-solving experience?
Not at all! You just need to be prepared to look high and low, think outside the box, and work as a team. Clues are everywhere!
6. Am I seriously going to be locked in a room? Is it scary? Are there clowns? I hate clowns!
Each room has an exit button that will allow you to walk out of the experience. No shame in pressing the button, but that will be the end of the game for you. And don’t worry- if you and your team can’t escape in the allotted time, we are legally required to let you out of the room!
Zero Hour Escape Rooms are not scary! The lights are on, you won’t be claustrophobic, and there are no clowns – promise! Note that A Quiet Place has supernatural elements and may scare some children. Kids under 14 need at least one adult to be in the room with them during the game, and kids under the age 8 play for free.
7. What is the cost per person?
8. I only want to play with my friends. What should I do?
Lots of people only want to play with their friends, family, or coworkers. So here’s what to do: our games are played in teams of 8, so find a game with 8 open spots and purchase all 8 of the tickets.
If you see fewer than 8 tickets available for a game, that means someone has already booked one or more spots in that game. So if you’re booking a group and don’t book all 8 tickets, you may wind up playing with others. But don’t worry, that just adds to the intrigue!
9. Do I need to bring a whole team?
Nope! Tickets are sold individually and you can buy as many or few as you want. The remaining tickets will be available for others to buy. If you’d like the room to yourself, you’ll need to purchase the full amount available or book a private room.
10. How do I book a private room?
To book a private room for just you and your friends, visit the Book Now page. Find the game you want to book, click on it, and then you will see the private booking option. From there, you’ll be able to reserve the entire room for your group.
11. I’m booked and ready to play – when do I show up? And what if I’m late?
Please make sure you and all members of your group are here and in the lobby 15 minutes before there game starts. Don’t be late – this is critical for everyone’s experience, especially if you did not book the entire room. Once the game has started, you will not be permitted to join.
12. What is the parking situation?
There is ample parking in our parking lot, so nothing to worry about there!
13. What if I need to reschedule?
Games can be rescheduled by calling us at least 48 hours in advance of your booking. To reschedule please call 763-270-0653.
14. Do you offer refunds?
Due to the constraints of time lost when a scheduled game is missed, we do not offer refunds.
14. I have a few questions not listed here, who should I call?
Give us a call if you have any questions or concerns about booking, our rooms, special accommodations…or anything else! We can be reached at 763-270-0653, or you can email us at minneapolis@zerohourescaperooms.com